At autofarm.in, we want you to be completely satisfied with your purchase. If you need to return an item, please read our Return and Refund Policy below.
1. Eligibility for Returns
You may return items within 10 days of receiving your order, provided that:
- The item is in its original condition, unused, and with all original packaging.
- You have the receipt or proof of purchase.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or made-to-order products
- Items marked as final sale.
3. Return Process
To initiate a return:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number and details about the item you wish to return.
- Once authorized, carefully package the item and ship it to the address provided by our customer service team.
4. Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-8 days.
6. Exchanges
If you need to exchange an item for a different model or size, please follow the return process outlined above and place a new order for the desired item.